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Constellation

Heart rate monitor stopped working .

I have the sr-800n galaxy watch the last two updates didnt solve the issue with the heart rate monitor also the sleep record is not working at all and when i try to measure my heart rate with the watch its it does about 75% reading and then says couldn't complete the reading.

Anyone with the same issues?

54 REPLIES 54
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Samsung Moderator
Samsung Moderator

Re: Heart rate monitor stopped working .

Can I please have your full model number, baseband version, and service provider?


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Constellation

Re: Heart rate monitor stopped working .

SM-R800 

Software version R800XXU1CSE1

ONE UI VERSION 1.0

TIZEN VERSION 4.0.0.4

Knox 2.3.1

Not LTE VERSION NO PROVIDER

 

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Samsung Moderator
Samsung Moderator

Re: Heart rate monitor stopped working .

Can I please have your serial number in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Heart rate monitor stopped working .

Are you still helping customers with this issue?

 

Over the last 2 weeks my Galaxy watch has gotten worse and worse about being able to track heart rate. I am unable to get it to take a measurement.

 

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Constellation

Re: Heart rate monitor stopped working .

Had this issue been resolved? I just started experiencing this issue as well. Won't measure heart rate or stress and it's malfunctioning in Reading altitude

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Constellation

Re: Heart rate monitor stopped working .

    Hi

 

I have exactly the same problem. There is also Health update waiting and that update fails to install.

 

Any fixes available?

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Samsung Moderator
Samsung Moderator

Re: Heart rate monitor stopped working .

@userF9P0esol8k Can I please have your full model number and serial number in a private message?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Heart rate monitor stopped working .

I have the sr-800n galaxy watch and i have same problem for heart rate monitor. after running fitness Suddenly stack rate 147 and i tried to measure and shown doesnt measure and trie again

 

SM-R800 

Software version R800XXU1CSE1

ONE UI VERSION 1.0

TIZEN VERSION 4.0.0.4

Knox 2.3.1

Not LTE VERSION NO PROVIDER

 

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Astronaut

Re: Heart rate monitor stopped working .

My heart rate monotor wont work the watch has the latest update and the flashing lighs to monotor the heart rate dont come on can i please have help with this model # SM-R800 Serial # <Hidden>

 

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