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userUeCfuh9WrW
Constellation

Heart rate monitor stopped working .

I have the sr-800n galaxy watch the last two updates didnt solve the issue with the heart rate monitor also the sleep record is not working at all and when i try to measure my heart rate with the watch its it does about 75% reading and then says couldn't complete the reading.

Anyone with the same issues?

10 REPLIES 10
Samsung Moderator
Samsung Moderator

Re: Heart rate monitor stopped working .

Can I please have your full model number, baseband version, and service provider?

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userUeCfuh9WrW
Constellation

Re: Heart rate monitor stopped working .

SM-R800 

Software version R800XXU1CSE1

ONE UI VERSION 1.0

TIZEN VERSION 4.0.0.4

Knox 2.3.1

Not LTE VERSION NO PROVIDER

 

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Samsung Moderator
Samsung Moderator

Re: Heart rate monitor stopped working .

Can I please have your serial number in a private message?

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MikeDaGeek
Constellation

Re: Heart rate monitor stopped working .

Are you still helping customers with this issue?

 

Over the last 2 weeks my Galaxy watch has gotten worse and worse about being able to track heart rate. I am unable to get it to take a measurement.

 

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userF9P0esol8k
Constellation

Re: Heart rate monitor stopped working .

    Hi

 

I have exactly the same problem. There is also Health update waiting and that update fails to install.

 

Any fixes available?

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Samsung Moderator
Samsung Moderator

Re: Heart rate monitor stopped working .

@userF9P0esol8k Can I please have your full model number and serial number in a private message?

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userhEGdtz6gUt
Constellation

Re: Heart rate monitor stopped working .

I have the sr-800n galaxy watch and i have same problem for heart rate monitor. after running fitness Suddenly stack rate 147 and i tried to measure and shown doesnt measure and trie again

 

SM-R800 

Software version R800XXU1CSE1

ONE UI VERSION 1.0

TIZEN VERSION 4.0.0.4

Knox 2.3.1

Not LTE VERSION NO PROVIDER

 

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userVVecOD964I
Astronaut

Re: Heart rate monitor stopped working .

My heart rate monotor wont work the watch has the latest update and the flashing lighs to monotor the heart rate dont come on can i please have help with this model # SM-R800 Serial # <Hidden>

 

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userXGO55VUfzW
Astronaut

Re: Heart rate monitor stopped working .

I have the same problem.  Watch was working perfectly for almost a year now.  then today on my walk, it had the same symptoms: went through about 75% of the counting (but shows no heart beat on the graphic band) and then flipped to another screen saying it couldn't read my heartbeat and I should try again.  I have rebooted the watch, taken Wearables App off and put it back on, reconnect watch to my phone, etc.  And I'm up to date on all updates.  Nada.........   I have not tried resetting the watch - not sure what I will lose in that step.  Should I try this as well?

Anyone with any suggestions or solutions.?   Thank you.

Bunk

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