I have the sr-800n galaxy watch the last two updates didnt solve the issue with the heart rate monitor also the sleep record is not working at all and when i try to measure my heart rate with the watch its it does about 75% reading and then says couldn't complete the reading.
Anyone with the same issues?
Are you still helping customers with this issue?
Over the last 2 weeks my Galaxy watch has gotten worse and worse about being able to track heart rate. I am unable to get it to take a measurement.
I have the sr-800n galaxy watch and i have same problem for heart rate monitor. after running fitness Suddenly stack rate 147 and i tried to measure and shown doesnt measure and trie again
Software version R800XXU1CSE1
ONE UI VERSION 1.0
TIZEN VERSION 220.127.116.11
Not LTE VERSION NO PROVIDER
My heart rate monotor wont work the watch has the latest update and the flashing lighs to monotor the heart rate dont come on can i please have help with this model # SM-R800 Serial # <Hidden>
I have the same problem. Watch was working perfectly for almost a year now. then today on my walk, it had the same symptoms: went through about 75% of the counting (but shows no heart beat on the graphic band) and then flipped to another screen saying it couldn't read my heartbeat and I should try again. I have rebooted the watch, taken Wearables App off and put it back on, reconnect watch to my phone, etc. And I'm up to date on all updates. Nada......... I have not tried resetting the watch - not sure what I will lose in that step. Should I try this as well?
Anyone with any suggestions or solutions.? Thank you.