I have the same problem. Watch was working perfectly for almost a year now. then today on my walk, it had the same symptoms: went through about 75% of the counting (but shows no heart beat on the graphic band) and then flipped to another screen saying it couldn't read my heartbeat and I should try again. I have rebooted the watch, taken Wearables App off and put it back on, reconnect watch to my phone, etc. And I'm up to date on all updates. Nada......... I have not tried resetting the watch - not sure what I will lose in that step. Should I try this as well?
Anyone with any suggestions or solutions.? Thank you.
I have the sr-800n galaxy watch the last two updates didnt solve the issue with the heart rate monitor also the sleep record is not working at all and when i try to measure my heart rate with the watch its it does about 75% reading and then says couldn't complete the reading.
Anyone with the same issues?
I have the same problem for the last 3 days. And i see that i am not the only one. Anyone fix this? Please let me know how can be fixed. Thanks
My heart rate monitor just quite working three days ago.
No change in software since November 2019 [that was their last release].
Even when I manually try to do the heart rate it gives me an error that it can't read it.
I have owned it for 16 months.
No rhyme or reason to this issue.
Hi, I have a GAlaxy Watch SM-R810, software version Tizen 18.104.22.168 R810XXU1DLS1 Knox 2.4.0
Hear rate monitor is not working properly, sleeping monitor is not working. On manual measurement I get the message: "Try to relax" "stay quiet while your watch tries to measure heart rate again" and I can assure i am not stressed and quiet at all... and the message keeps going on and on every time.
If I select permanent measurement of hear rate, it has random measures, and the foot steps goes crazy!
Please help, I already tried reseting, and downloading new sw versions...
HI, yes I tried re pairing, re adding, re installing apps, I even change mobile phone from iphone to android and iphone back and same issue continues... It was purchased October 2018, worked fine for about 4 months, started with problems March 2019 and never recovered...