I got a new Active 2 for Christmas. My old watch was a Gear S3. The new Active does not track my heart rate every 10 minutes ever. The most frequently is an hour. Sometimes longer. I thought maybe there was an update to the program that was messed up. Put my old gear 3 on and updated it and it still works just fine, heart rate every 10 minutes. What is with the Active 2?! Samsung, what gives? You also no longer can track oxygen. Stupid. Might have to switch to Apple if you guys can't fix it.
hi. I have a 46 mm Galaxy Watch and I have the same problem, this starts after the last version update:
Version number: R800XXU1DSL1
Tizen Version: Tizen 18.104.22.168
Release date: 2019-12-26
I hope Samsumg will fix this quickly.
Same here in my Active 2. When I set it to track continuous it does its job. The 10 min setting makes it scan only once per hour. Maybe Samsung is scanning every 10 minutes and then averaging to 1 reading per hour. Interestingly I saw one recorded reading at 10:05 AM and noticed green blinking LEDs at 10:25 AM. Whatever it is, something is happening in the background.