Home button not working

[userUnFa70Ye2h]

Hi,

my Galaxy watch home button not working and I reset the watch now it is stuck in the tutorial. I can't press the home button. i would really appreciate if you could help me resolve this issue.

[SamsungAdam]

Thank you for reaching out. If you press the home button and back button at the same time does your home button work?

Is there any physical or liquid damage to your watch?

I would recommend a service repair. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2

[userFaYqmQQmRF]

Hi - my home and back button arent working properly. I have to either press harder or keep pressing until it works. Bought the wqtch in May 2020

[SamsungRei · Accepted solution]

Here are some troubleshooting steps you can try: https://www.samsung.com/us/support/troubleshooting/TSG01003250

If the buttons are still not working, the watch will need to be serviced. To set up service you can call 1-800-726-7864 or visit this link https://www.samsung.com/us/support/service/

[user74am8kS0Cp]

My Galaxy Watch Active 2 home button suddenly becomes not responding.
At first after reboot, my home button can be used. But after some minutes my watch suddenly disconected from my phone followed by my home button not responding.
in order to reboot also need to placed in the charger/charging dock. if not, then the watch will not power on. even though battery is 100.

I've tried reboot, reset.
by reboot does solve the problem. but, after for some minutes before my home button becomes not responding again.
Please Advice.

Thank you.

[userGjxP8iAc53]

having the same problem here. why nobody is helping? is your problem solved ?