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Original topic:

Home button not working

(Topic created: 06-21-2020 09:06 PM)
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userUnFa70Ye2h
Constellation
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Galaxy Watch

Hi,

my Galaxy watch home button not working and I reset the watch now it is stuck in the tutorial. I can't press the home button. i would really appreciate if you could help me resolve this issue.

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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

Here are some troubleshooting steps you can try: https://www.samsung.com/us/support/troubleshooting/TSG01003250

If the buttons are still not working, the watch will need to be serviced. To set up service you can call 1-800-726-7864 or visit this link https://www.samsung.com/us/support/service/



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5 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. If you press the home button and back button at the same time does your home button work?

 

Is there any physical or liquid damage to your watch?

 

I would recommend a service repair. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userFaYqmQQmRF
Constellation
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Galaxy Watch

Hi - my home and back button arent working properly. I have to either press harder or keep pressing until it works. Bought the wqtch in May 2020

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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

Here are some troubleshooting steps you can try: https://www.samsung.com/us/support/troubleshooting/TSG01003250

If the buttons are still not working, the watch will need to be serviced. To set up service you can call 1-800-726-7864 or visit this link https://www.samsung.com/us/support/service/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

user74am8kS0Cp
Constellation
Options
Galaxy Watch

My Galaxy Watch Active 2 home button suddenly becomes not responding.
At first after reboot, my home button can be used. But after some minutes my watch suddenly disconected from my phone followed by my home button not responding.
in order to reboot also need to placed in the charger/charging dock. if not, then the watch will not power on. even though battery is 100.

I've tried reboot, reset.
by reboot does solve the problem. but, after for some minutes before my home button becomes not responding again.
Please Advice.

 

Thank you.

userGjxP8iAc53
Constellation
Options
Galaxy Watch

having the same problem here. why nobody is helping? is your problem solved ?