How do I send a smartwatch to Smaug for repair of pin on broken watchband?

[catloverplayer]

The pin on my Classic 4 Watch band broke and I can't remove the band. No one has been able to fix it at CPR or Verizon so my next step is Samsung.

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[d_spi]

Good morning @catloverplayer,

I hope you're doing well. The first step you'll want to do is contact Samsung support for watch repair services.

Here's an official Samsung repair service link that might help you get started.

https://www.samsung.com/us/support/mobile/wearables/

[Oxford]

If you don't mind ruining the band, just get a pair of tin snips and cut through the band and the PIN to release it.

[ChaosSaber]

Bands are so cheap that it'd be less of a hassle just to cut the band/pin

[catloverplayer]

Thank you.

[PeninaD]

Did you try a jeweler or watch repair shop.

[Samsung_Moderator · Accepted solution]

Thank you for reaching out @catloverplayer, I would be happy to get you set up for service to have your watch band repair. For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo
5. Contact customer service directly at 1-800-726-7864

Out of warranty repairs: Please contact our customer service team directly at 1-800-726-7864 to discuss the best resolution to the symptoms you are experiencing.

For international devices: Please reach out to the local support team in your country for further assistance using this link: https://www.samsung.com/us/common/visitlocationsite.html