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user69ItBwUVD6
Constellation

Inaccurate step count

LOVE the new Galaxy Watch Active 2, BUT the step count is rediculously inaccurate. I used with FitBit one day, and then with an Apple Watch on the next day to be sure.  The Fitbit and Apple were within a reasonable difference than each other, given each uses different software, etc to calculate- (Fitbit 8820 steps  & Apple Watch 8991 steps)   and the Galaxy logged 3187. Seriously?!  I'm trying to find another third party step counter app (rather than Samsung Health)  that will work with the watch to see if that makes a difference BEFORE the return period runs out on the watch. Reviews from practically everywhere mention same issue.  This is my first Samsung Watch, and may very well be my last if I can't get an accurate step count... especially for $300.  Anybody been able to find a solution, like another pedometer app that is more accurate?  😩

3 REPLIES 3
Samsung Care Ambassador

Re: Inaccurate step count

What I kind of noticed with my Galaxy Watch Active 2 is that it doesn't really count less than approx. 15 steps consecutively. I think it's to prevent counting unneccessary hand motions or other motions that aren't steps. When I was using Fitbit before it would count each and every movement (steps and hand motions, etc.) So, for me, I felt Fitbit overcounted steps. I also felt Fitbit over calculated the calories burned but that's a different issue. Anyway, I do hope you find a solution. I'm really happy with my GWA2. 

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usermauy7Tgrus
Astronaut

Re: Inaccurate step count

I am having the same issue and it is really making me mad, especially because I like the watch and my husband got it for me for Christmas. With my Fitbit I was averaging well over 20k step per day, with the Active 2 I am lucky if I get over 16k. I take a class called Body Combat where I get at LEAST 7k steps per class. Yesterday was my first day using the watch in class and I only got just over 4000. I really don't want to have to take it back but it will be useless to me if it doesn't accurately count steps.

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userJzkFgkpOiq
Constellation

Re: Inaccurate step count

I hope they go to whatever software Fitbit is using. Mine is horrible. I upgraded my Versa to the Active instead of going Versa 2 because I thought some of the other features were better. I was stunned on the first day when I didn't even average 3000 steps?!?! It's beyond poor. Some many complaints all over Google and YouTube. I wish I had saw that first it wasn't until I saw how low my steps registered I really started looking into. Now to decide by Sunday keep or return 😕 Trying to act like their system is more accurate PLEASE!! And EVERY OTHER app or device is wrong. 😡

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