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Original topic:

Is downgrading my watch 5 free?

(Topic created: 08-09-2023 01:07 PM)
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As2Bax
Asteroid
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Galaxy Watch
Im currently in the beta program for the watch 5 and i want to go back to the stable edition. Im just wondering if its free.
thanks 🙂
7 Replies
ColinM
Astronaut
Options
Galaxy Watch
You would have to setup a repair request to see
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Options
Galaxy Watch
Yes, going back to the stable version have no fee.
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As2Bax
Asteroid
Options
Galaxy Watch
thanks 🙂
JBTechfanatic
Supernova
Options
Galaxy Watch
Yes simply opt out and restore orginal software
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ChaosSaber
Neutron Star
Options
Galaxy Watch
Have to go to a Samsung service center, no clue on fee
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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy Watch

@As2Bax You cannot rollback from the beta without additional assistance at a service center (if it is even possible at all). You should probably just wait until the stable release, it shouldn't be too long. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out and welcome to the community. I can certainly understand the importance of not wanting to incur a fee when returning to the software version prior to beta. 1. To withdraw from the Beta program, you must apply for withdrawal through Samsung Members application on your device.
(Select the "Beta Withdraw" button in the Beta recruitment notice. It can take a maximum of 2 business days).

2. Please note, you will not be able to sign up again after you withdraw from Beta, so please make a careful decision.

3. After withdrawing from the Beta, please visit the nearest Service Center to reinstall the latest official software of the previous OS version.
(If you have signed up for the Beta program, but have not installed the Beta version software, you can continue to use the current official version after withdrawing through Samsung Members app.)

You can also call us at 1-800-726-7864 to find the nearest Service Center.

Note: If you backed up your device data, you can restore the data after the rollback process by using the restore function of Galaxy Wearable app. Give this link a try for more information on restoring your device to the software version prior to the beta: https://us.community.samsung.com/t5/Tips/FAQ-of-the-One-UI-Watch-Beta-Program/td-p/2558280