I recently upgraded my watch from Watch active 2 to Watch 4, and I quickly regretted my decision. The Watch is glitchy and it's fitness readings are faulty. What's worse that the Oxygen sensor and body composition sensor (which are the new selling features for this watch) don't work most of the time.
I had everything working perfect right out the box when I got my Active 4. Then some kind of software update came out on Oct. 1st/2nd. Ever since then, the body composition has NOT worked. I have tried everything as well to get it working again with no luck. Why is it everything else works fine....just not the Body Composition.
Hello, @user8eZaymVcyY. I'm so sorry to hear about all the trouble you have with the unit, and could definitely understand your frustration, with these different things occurring. Seeing as the watch has left a red mark, I would actually like to obtain some additional information and have our specialized team look into this. Can you please send me a private message with the following details so that I can get them to reach out to you directly to discuss this?
2 Phone Numbers:
Full Model & Serial of the device:
Also if you could send us a photo of the mark you received to our email at email@example.com and include the following conversation ID in the subject line, 39578783.
We look forward to helping you obtain a resolution in this matter.
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