JUMP TO SOLUTION Solved

Original topic:

Lack of audible notifications during phone call on galaxy watch 5 pro and Galaxy 6 classic

(Topic created: 08-16-2023 03:23 PM)
371 Views
MYJenkins
Astronaut
Options
Galaxy Watch

I am a long time Galaxy Watch user. The 2018 Tizen watch OG can make ringtone and text message notifications SOUNDS during an active phone call. I had the Watch 5 Pro and now the Watch 6 classic and neither do it or have the option. Is there a workaround? I have let u break, I fix try to fixthe issue and Samsung couldn't figure it out. A year later, same issue. Any help?

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your watch not making audible notifications while receiving messages on your watch during a call and would be happy to look into this further for you. After testing on our device we can confirm, that we are experiencing similar symptoms, I would recommend submitting an error report, so our team of engineers can get a hands-on look at the symptom you are experiencing. Give this link a try for the steps to properly submit and error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

 

Please feel free to reach back out in the future if you need any further assistance or continue to experience these symptoms with no resolution.

0 Likes
Reply