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Original topic:

Latest 2021 March update has killed my D842 watch!

(Topic created on: 3/5/21 12:18 AM)
userukjeBEQu6S
Constellation
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Galaxy Watch

Yesterday i got a notification from the wearable app that a new watch software update can be installed so i did it. After the install a short time later i noticed that the watch was saying it needs to charge which was weird since normally i get through a day on about 50%. 

I put the watch on my charger and went to sleep. In the morning i took the watch from my charger at 100% and took my dog down for a 5 minute walk. When i came back up the phone showed that it was now at 84% !!! I looked at my watch and i could see that it was losing about 1% charge per minute!!!!

So after some reading i notice that other people had similar issues after the latest update. Great. 

I then went ahead and wanted to do a factory reset on my watch. After doing the reset now my watch will not finish the setup process to the Samsung Galaxy wearable app anymore! Bluetooth pairing is done but the process won't go further from the "Finishing pairing" message on the phone in the wearable app.

After powering down the watch and turning it back on i am stuck in this setup process which cannot be completed. Meanwhile while trying to finish the setup the watch already gives me a warning of LOW Battery message!!!!

Thank you Samsung for killing my perfectly working watch with your update!

1 Solution


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Solution
userYRf75Jb1nD
Astronaut
Options
Galaxy Watch

I had the exact same issues mentioned in this topic. I took inspiration from the user above me

I can't be certain if all steps were needed but this is what I did, after which it worked again:

Fully unpair the watch from the phone. Went to the bluetooth menu and made sure to "forget" the watch.

Reboot the watch into standalone mode. When the watch has rebooted and asks for pairing, you can actually press on the questionmark at the bottom. This enables the watch to boot without a phone connected to it. Once the watch was running again, I went to the settings menu on my watch and looked for the reset option. Followed the steps and let the watch reboot until I was back at the pairing screen.

I then went back to my smartphone. Went to the app settings for galaxy wearable (not within the app, but from the android OS itself). On the app info screen, I first force stopped the app, pressed on the storage option and then chose both "clear cache" and "clear data" (or whatever it's called in english). Then went back to the app info page, pressed the 3 dots menu on the app info screen and pressed "remove updates". After that, the galaxy wearables app should be reset back to the old "galaxy gear" version. I now did one final step. Went to all apps on my smartphone, searched for the "Galaxy watch plugin" and removed this app. After that, I reopened the wearables app, updated back to the most recent wearables version and tried the pairing process again. The removed "Galaxy watch plugin" was reinstalled and the pairing process now worked. It can still take a bit longer than usual on the final step, but eventually it got through and everything was working normally again. The battery drain was also solved.

I hope this solution works for others as well.

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8 Replies
user3rQLeagsOE
Asteroid
Options
Galaxy Watch
I can't get any help from tech support about this issue wasted 1hr talking to them and all I was told was my watch is out of warranty u have to pay tp fix. Since this update its been having issues they want us to buy and waste money on repairing issues they caused or be forced to waste money and buy a new watch
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userK8i33mujvc
Asteroid
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Galaxy Watch

How old is your watch? And how long is the warranty?  I got mine for Xmas and its now a paper weight.  We have over 230 employees that are supplied with Samsung phones and if this is how they do business its time to switch brands.   I know our 200+ phones won't make a dent in their business bit hopefully others will follow. 

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user3rQLeagsOE
Asteroid
Options
Galaxy Watch
Reset my sm800 galaxy watch due to battery draining issues and now won't connect at all
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user1GvvMY9TEK
Constellation
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Galaxy Watch

Had the same problem.  Did the reset then bricked.  Tech support useless.

However, yesterday I seem to have figured it out:

Reset watch then DELETE WATCH PROFILE.

This should bring up dialog to uninstall accessory plugin - DO THIS.

Then, try to re-pair - it will prompt to install the deleted plug in - and will pair again (at least it did with mine today).  

 

Currently with normal battery discharge rate again; I think the update causes a glitch in the communications plugin & that causes the drain.

 

Good luck.

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userJt4LQdeBNx
Constellation
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Galaxy Watch

How do i get to that part when i cant even get past the pre pair screen on my watch (lets start)?

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Solution
userYRf75Jb1nD
Astronaut
Options
Galaxy Watch

I had the exact same issues mentioned in this topic. I took inspiration from the user above me

I can't be certain if all steps were needed but this is what I did, after which it worked again:

Fully unpair the watch from the phone. Went to the bluetooth menu and made sure to "forget" the watch.

Reboot the watch into standalone mode. When the watch has rebooted and asks for pairing, you can actually press on the questionmark at the bottom. This enables the watch to boot without a phone connected to it. Once the watch was running again, I went to the settings menu on my watch and looked for the reset option. Followed the steps and let the watch reboot until I was back at the pairing screen.

I then went back to my smartphone. Went to the app settings for galaxy wearable (not within the app, but from the android OS itself). On the app info screen, I first force stopped the app, pressed on the storage option and then chose both "clear cache" and "clear data" (or whatever it's called in english). Then went back to the app info page, pressed the 3 dots menu on the app info screen and pressed "remove updates". After that, the galaxy wearables app should be reset back to the old "galaxy gear" version. I now did one final step. Went to all apps on my smartphone, searched for the "Galaxy watch plugin" and removed this app. After that, I reopened the wearables app, updated back to the most recent wearables version and tried the pairing process again. The removed "Galaxy watch plugin" was reinstalled and the pairing process now worked. It can still take a bit longer than usual on the final step, but eventually it got through and everything was working normally again. The battery drain was also solved.

I hope this solution works for others as well.

View solution in context

userJt4LQdeBNx
Constellation
Options
Galaxy Watch

i didnt find the 3 dots in the app info screen

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Silvia91
Astronaut
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Galaxy Watch

This worked for me!

Thanks so much

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