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MY GALAXY WATCH BURNED MY WRIST

(Topic created: 09-29-2021 02:32 PM)
userGIJ3ZpbKsd
Astronaut
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Galaxy Watch

My galaxy watch burned my wrist some months back and just was curious did it happen to anyone else and it did.i still have the watch just don't wear it anymore but what a waste of 300 and some dollars 😒.what's the deal Samsung?

16329509750405125343982723303060.jpglike I said its been a few months all healed but u can still see where it burned my arm at. 

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey there!

 

Oh no! I'm so sorry to hear that you experienced this and I can completely understand the frustrations this may have caused you. I would be happy to escalate your case to our specialized team for further assistance. Please provide the following information in a private message here: http://bit.ly/2GGYul4 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

Full Name:
Complete Physical Address (City, State, Zip Code):
Contact Phone Number:
Email Address:

 

Full Model Code:

Serial Number:

 

 

When did you start using the wearable?
Were there any pop-up messages?
What mode was being used (Wi-Fi/LTE/GPS)?
How do you typically use the device?
a. Do you wear it while sleeping?
b. Do you wear the device while exercising?
c. Do you wear the strap tight or loose?
Was the OEM/original accessory (i.e. charger) used?
Have you washed the band recently? If yes, with what substance/product?
Were you wearing any creams, perfumes, or ointments under the wearable?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hey there!

 

Oh no! I'm so sorry to hear that you experienced this and I can completely understand the frustrations this may have caused you. I would be happy to escalate your case to our specialized team for further assistance. Please provide the following information in a private message here: http://bit.ly/2GGYul4 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

Full Name:
Complete Physical Address (City, State, Zip Code):
Contact Phone Number:
Email Address:

 

Full Model Code:

Serial Number:

 

 

When did you start using the wearable?
Were there any pop-up messages?
What mode was being used (Wi-Fi/LTE/GPS)?
How do you typically use the device?
a. Do you wear it while sleeping?
b. Do you wear the device while exercising?
c. Do you wear the strap tight or loose?
Was the OEM/original accessory (i.e. charger) used?
Have you washed the band recently? If yes, with what substance/product?
Were you wearing any creams, perfumes, or ointments under the wearable?

View solution in context

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Good morning @userGIJ3ZpbKsd, I just wanted to follow up to see if you are still in need of assistance?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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