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01-06-2021
04:17 PM
(Last edited
01-18-2021
06:44 AM
by
SamsungJustin
) in
Having major issues with my Galaxy Watch.
Initial I notice the following symptoms?
1. Pedometer won't count steps. Display "0" all the time.
2. Heart Rate and Stress indicator unable to measure when manually tested.
3. Workout tracker won't work, only showed time and nothing else.
4. Significate battery drain, even when not being used.
5. Inactive alerts won't work when tested.
I've tried all solutions that I can find including resetting, rebooting, updating and turning off various workouts and other apps.
The watch is not monitoring anything physical.
To top it off the Watch is now going through battery like crazy. After charging it overnight to 100%, it has taking only 4 hours to reduce to 55%. In that time it has been sitting on the table.
I noticed the initial issues about 4 days ago but the battery issue is only 24 hours or so old. Previously I was getting several days before having to rechange. I’ve made no changes to apps, usage or settings for ages. I did an update to the watch recently but I'm not sure if that is the issue.
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1 Solution
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01-18-2021 11:06 AM in
Galaxy WatchThank you for this information! This issue will likely require repairs in order to have a technician evaluate the device. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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01-11-2021
10:27 AM
(Last edited
01-18-2021
06:44 AM
by
SamsungJustin
) in
Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?
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01-17-2021
07:21 PM
(Last edited
01-18-2021
06:47 AM
by
SamsungJustin
) in
Hi
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01-18-2021 11:06 AM in
Galaxy WatchThank you for this information! This issue will likely require repairs in order to have a technician evaluate the device. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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02-05-2021 08:31 AM (Last edited 02-05-2021 08:48 AM by SamsungJace ) in
Galaxy WatchSteve. Very similar issue with my watch as well. It will see my heart rate, stress indicator, but will not count or report it. My watch is less than a year old. I also followed everything Samsung requested me to do. There is no other software, other than what is installed when the watch was wiped/reset on the thing.
Mine did start working again, after a lengthy flight, but about a week later it stopped working again.
SM-R800
<Hidden>
Software: R800XXU1DTG1
To note, My Apple watch, although it was smashed by a hammer still sends telemetry data, and my fitbit that wasn't water proof does as well (Rice bag trick)
