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Multiple Problems with Galaxy Watch

(Topic created on: 2/5/21 8:31 AM)
Starfire_FNQ
Constellation
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Galaxy Watch

 

Having major issues with my Galaxy Watch. 

 

Initial I notice the following symptoms?

1. Pedometer won't count steps. Display "0" all the time.

2. Heart Rate and Stress indicator unable to measure when manually tested.

3. Workout tracker won't work, only showed time and nothing else.

4. Significate battery drain, even when not being used.

5. Inactive alerts won't work when tested.

 

I've tried all solutions that I can find including resetting, rebooting, updating and turning off various workouts and other apps.

The watch is not monitoring anything physical.  

 

To top it off the Watch is now going through battery like crazy. After charging it overnight to 100%, it has taking only 4 hours to reduce to 55%. In that time it has been sitting on the table. 

 

I noticed the initial issues about 4 days ago but the battery issue is only 24 hours or so old. Previously I was getting several days before having to rechange. I’ve made no changes to apps, usage or settings for ages. I did an update to the watch recently but I'm not sure if that is the issue. 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Can I please get your full model number, baseband version, Bluetooth or LTE, the device your watch is paired with as well as the Android version on the device?


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Starfire_FNQ
Constellation
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Galaxy Watch

Hi

 
The Samsung watch (D618) is 
Model - SMR805F
Serial No - (Removed Serial) 
Software -  R805FXXU1FSL4/R805FOXX1FSL4/R805FXXU1FSL4 (Phone app gives additional info and both say the software is up to date)
Bluetooth plus LTE
 
Paired with Samsung Galaxy 10+
Android version - 10
Baseband version - G975FXXS9DTK9
Last updated 1 Dec 2020
 
The watch is linked via Bluetooth to the phone. 
Note that the battery is discharging within about 6-8 hours, even if only sitting on the desk. 
I have no apps running and no 3rd party apps installed at all. 
 
I initially noticed that the watch stopped counting steps, about a week ago, and then, in exploring this issue, discovered that it is also wasn't able to measure heart rate, stress, sleep, floors, altitude, distances, movement or any workout information. In trying to measure heart rate etc the green sensory on the back does light up and flicker. 
 
I've had the watch for approximately 18 months and it has been working great. I've made no recent changes to it (setting, software ) and it had no physical mishaps (drops, hits etc). 
 
I'm not in a major city and can not go into a Samsung shop or center. If the watch needs to be sent away I will need postage information.
 
Cheers 
Steve
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Solution
SamsungCole
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for this information! This issue will likely require repairs in order to have a technician evaluate the device. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html


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blurhappy0
Astronaut
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Galaxy Watch

Steve.  Very similar issue with my watch as well.  It will see my heart rate, stress indicator, but will not count or report it.  My watch is less than a year old.  I also followed everything Samsung requested me to do.  There is no other software, other than what is installed when the watch was wiped/reset on the thing.

Mine did start working again, after a lengthy flight, but about a week later it stopped working again.

SM-R800

<Hidden> 

Software: R800XXU1DTG1

To note, My Apple watch, although it was smashed by a hammer still sends telemetry data, and my fitbit that wasn't water proof does as well (Rice bag trick)

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