Original topic:

My Galaxy Watch 4 Classic has stopped receiving phone calls

(Topic created: 09-19-2025 09:39 PM)
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Anonymous
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Galaxy Watch

This behaviour began about 4 weeks ago. My watch (not LTE) is connected to my S22 Ultra, it receives all active notifications, it receives SMS. I can send SMS, Messenger and  WhatsApp texts and I can make calls, weirdly it does not receive calls (not even a notification that a call is coming in).

Bluetooth - > Settings show the watch as connected for calls

Wear App ->Notifications->Phone Apps "Phone notifications will be mirrored on your watch" ->Phone is On (blue)

Neither the phone or watch have do not disturb on.

 

 

 

5 Replies
realaud
Galactic Samsung Care Ambassador
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Galaxy Watch
Did you check your Wear app notification settings to make sure the notifications from tje phone did not get turned off somehow? Wear app/watch settings/notifications/app notifications. Scroll down to phone and make sure the slider is on.
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Anonymous
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Galaxy Watch

Under App notifications->Watch apps there is no Phone option, under Phone Apps there is a Phone option that has the slider to the right and is coloured blue

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realaud
Galactic Samsung Care Ambassador
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Galaxy Watch

that's the one and it appears it is already on.  I suggest sliding it off and then on again to see if anything changes.  You can also go to settings/app/phone/storage and clear the app cache, in case some old data is blocking the notifications. Did it ever work, or is this a sudden change?

 

Have you tried clearing the watch's cache partition?

Clear watch cache.JPG

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Anonymous
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Galaxy Watch

Thanks relaud, yes it was working fine until recently. I don't know if this is the actual solution but the function is working properly after I turned off every setting I could find that related to it, rebooted both the watch and phone, turned all the related settings back on. Phew!

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realaud
Galactic Samsung Care Ambassador
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Galaxy Watch

As long as it works now.  Sometimes things get confused, and turning off the setting and turning it back on resets it.

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