Original topic:

My Galaxy Watch (46mm) suddenly stopped working!

(Topic created on: 12/30/20 7:44 AM)
users2JcIVdjNN
Astronaut
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Galaxy Watch

In the middle of the day even though the battery has 88% suddenly the screen of the watch stopped working.

The watch itself is connected to the phone and i can feel a vibration / ring when i receive a message or call, but the screen of the watch refuses to light up.

I can access the watch's app over the phone and get information, but i can not do manufacturer's restore settings to the watch, the buttons just do not respond.


From the Topics on the site I notice that this has been happening a lot lately.
Is this a bad software update that does this for all watches?

 

Is there a solution to this problem?

3 Replies
userFkE3K5MP9E
Constellation
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Galaxy Watch

Same issue here. Am hoping for a answer to resolve this issue. I have no viable solution as of yet.

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user6Ec5AqOeUM
Constellation
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Galaxy Watch
same hear!
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userQShCiRF7Ro
Cosmic Ray
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Galaxy Watch

If you go to your Galaxy Wearables app on  your phone, you can factory reset the watch:

In the app, go to "Account and backup".  At the bottom of that page, you should see the section, "Looking for something else?", and there's a 'Reset' link there.   That link will allow you to factory reset the watch.  You shouldn't need to manipulate anything on the watch, the link will do it.

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