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Asteroid

My Galaxy watch back button stopped working

The watch works fine otherwise. It's still under warranty, and I tried resetting the watch, only now I can't even use it as it's tutorial is stuck on "press the back button". So it's obviously a hardware issue, and judging from this community, not a very rare one.

I'm in Croatia, so I need to know where to take it to get it repaired under warranty.

 

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Re: My Galaxy watch back button stopped working

Have you called Samsung Support? They should be able to help you get in repaired or sent into them for repair! Good luck!
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Samsung Moderator
Samsung Moderator

Re: My Galaxy watch back button stopped working

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: My Galaxy watch back button stopped working

@SamsungAdam I've had my watch for just over a year and have the same issue, its clean, no dents or major scratches, never fell... I checked for software updates...its updated, restarted, rebooted and still the back button does not work. What is the recommended solution? Since from what I can tell by all the complaints this seems to be pretty common.

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Asteroid

Re: My Galaxy watch back button stopped working

In my case, my whole motherboard had to be replaced. Thankfully it' still under warranty.

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