Original topic:

My new Galaxy active watch won't charge

(Topic created on: 2/8/21 9:27 PM)
usery3SKmOpoyG
Constellation
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Galaxy Watch
I just received a new active 2 watch today, as soon as I started charging it, the watch displays an error, saying that's it is overheating and needs to cool down. Is this a defective watch? I see online other users have similar issues, I try all rather recommendations, from resetting the watch,  factory resetting and charging with the watch off, also wireless charging with my phone with no success. Please help!!
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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. If the watch is still displaying the message and not charging after all troubleshooting has been completed, it would be recommended to have the watch evaluated by a certified technician. Please send a private message with the full model code and the serial number or IMEI number of the watch for service options. http://bit.ly/2XERsky



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