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Original topic:

My watch overheats and turns off

(Topic created: 07-02-2021 12:17 PM)
userKeolmrIAYt
Astronaut
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Galaxy Watch

My watch says it's overheating and automatically turns off. I didn't feel any difference or heat coming off the watch today. I did take it off and set it on my desk, an hour later I'm still getting the same warning :warning:.  I've also tried rebooting the watch and again, same warning :warning:. 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. If you have verified the software is up to date and tried doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/, and the issue continues, the watch will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how frustrating this is. If you have verified the software is up to date and tried doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/, and the issue continues, the watch will need to be serviced. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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