Check under advanced mode and check if goodnight mode is turned on. This setting is designed to prevent the screen from turning on and disturbing your sleep. Turn it off and voila!
Please double check Good Night Mode is off before returning your device because while going through the set up process you may have re-enabled it. (see steps below)
If you have reset the device and confirmed that Good Night Mode is indeed turned off, then this may be the rare occasion where there is actually a fault with the device. however i am but a humble samsung user so please dont take that as technical guidence.
From the watch's Home screen, navigate to Settings. Swipe to and touch Advanced, and then swipe to and touch Goodnight mode. Touch the slider to turn it on, and then touch Done.
Make sure to turn the mode off in the morning.
Same Issue. Wake up gesture not working. I have to manually turn the bezel of push either of the buttons.
Software: Tizen 126.96.36.199
Software version: R770XXU2CRH1
Already tried resetting and all wake sup gesture is switch on. I am unable to see theatre mode or night mode which could impact.
Where was your device purchased? What type of device are you using with your watch?
I got the same issue.. Everything was check.. Night mode disable, flight disable, theater mode disable, wake up gesture enable.. Factory reset done, rebooting done.. IT DOES NOT SOLVE THE PROBLEM.. Plan to sent back to Samsung service center
I recently took an upgrade install for my watch. The wake up gesture was switched off after this. There seems to be a lot of ways this can happen. For me theatre mode had been switched on which along with being quiet etc switches off wake up gesture. Settings, advanced, theatre mode off switch wake up gesture mode back on for me.