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Angus
Asteroid

Re: New Galaxy Watch does not count steps

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@AngelRyder wrote:

All mine are the same except my SW is R810XXU1BRH3

 

My steps take a little while to catch up, but they are accurate. I do notice that my watch face causes issues. It will go back to the original and start counting steps all over again on the main watch screen. When I first took it out of the box it was not couting at all. I did a reset and an update did occur so I'm not sure if it was the software that updated or just the S Health which I know that updated to 5.17.2.009. 

 


Interesting.  I have the 46mm and my sw version is R800XXU1BRH3.   Do you have the 42mm or 46?  If you have the 46, then wondering hownto force the new software down.

 

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Re: New Galaxy Watch does not count steps

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Do not know if it has any significance... But my watch counts steps when in power save mode. Don't know why but I discovered it by accident. I hope this is helpful.

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userMBF9UxVNy7
Constellation

Re: New Galaxy Watch does not count steps

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Bought my Galaxy watch the weekend it was released, step count has been screwy ever since, sometimes counting too few steps, but mostly not counting them at all.  I have gone back to wearing my FitBit to accurately count steps.

 

I just had something odd happen that may be noteworthy.  My watch hasn't counted steps in the past 4 hours, but it just disconnected from  Bluetooth to my phone (I walked away from my phone) and it started counting steps.

 

Would Bluetooth somehow be affecting step counts? 

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Highlighted

Re: New Galaxy Watch does not count steps

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Re: New Galaxy Watch does not count steps

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Thanks for this suggestion but it's not helping. We would like to know when would this update come out.

 

Just got off the phone with Samsung Customer service and according to them there is no reports that there is anything wrong with the watch. And to get the update or find out when it will come out I would need to call Google to see if there is an update that they will be releasing for the Galaxy Watch.

 

This watch is definitely going back. Samsung is not responsible for their broken devices.

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userbray2Oy5k2
Constellation

Re: New Galaxy Watch does not count steps

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I am having the same problem.  I spoke with Samsung through a chat two days ago and I returned my Galaxy watch today.  I have another one now.  The count compared to my Fitbit One (which seems to always be very accurate) were wildly off on this new one as well. I find I have to walk more than 15 steps for the steps to begin to register.  Anytime you stop the count starts over after 15 more steps. I walked the treadmill tonight and it recorded my time as treadmill exercise but didn't count one step.  Maybe I just don't understand how the treadmill button is suppose to work. Today the new watch was about 44% accurate compared to my Fitbit. With the watch I returned today I logged from 39% accuracy to 50%a accuracy.  I have reset, tried the tricks with the rowing button and elipitical and nothing.  I turned off power saving and it recorded no steps at all.  I think I'm going to give up and return this one as well.  It's too bad since I like many of the features.

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userMBF9UxVNy7
Constellation

Re: New Galaxy Watch does not count steps

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This didn't work for me either, I disabled auto detection for elliptical and rowing machine but my step count is still very inconsistent.

 

My brand new Galaxy Watch says I have only walked 470 steps ALL DAY, my FitBit says I have walked 4,726. 

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userY0qbPjEC0i
Constellation

Re: New Galaxy Watch does not count steps

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In Poland we have simlar problem, but whith heart rate sensors... I have no words..... I bought my  Galaxy Watch on pre-order...

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cdc1
Asteroid

Re: New Galaxy Watch does not count steps

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Bought a watch in pre-order in Belgium, arrived thursday: same problem.  Really disappointed that I can not find any information if it's now really software or hardware issue and when it will be solved.  Took contact with my dealer and I can sent it back.  I want to keep them if I'm sure that it's software related. Moderator say it's software but people who received the update of some days ago says that it's not solved, so what is it now?

 

Hello Samsung, if it's software, why do you not release any update that works? It's my first watch and I'm also really disappointed that a basic feature even does not work.  Unbelievable for me: I think it's better to put your testers outside! If you need a good tester for your products, call me ;-)

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usersxCF2kYMa0
Constellation

Re: New Galaxy Watch does not count steps

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I phoned tech support yesterday and unsurprisingly they didn't know of any issues with the galaxy watches.  I explained that's the issue, nobody at Samsung seems to be aware.  I AM MAKING YOU AWARE, DO SOMETHING ABOUT IT.  After a bit of back and forth, she agreed to pass this up the chain so it can be investigated because ultimately it makes her and the rest of tech support look stupid.  I pointed her to the Samsung forums and the threads with loads of people saying "mine also isn't tracking properly" so she will pass that along too.  I have a case number and will phone every day until I hear something (although I left the number at work so will pick it up Monday).  I recommend that everyone do the same.  Be nice and courteous but don't stop until you are confident that they are doing something about it. 

 

Not long after my call, I noticed on the UK Samsung support forums there was a thread asking for people with tracking  (steps, HR etc) issues to submit error reports through the galaxy wearable app on their phone. I'm submitting as many as I can manage.

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