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Original topic:

New Galaxy Watch does not count steps

(Topic created: 09-07-2018 08:29 AM)
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Galaxy Watch

Hi! Just got my Galaxy Watch yesterday. And already today it stopped counting steps. It counted a little and then all together quit. I reset it multiple times and after the third time it counted 50 steps and quit again. Any one else is having this issue?

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userKMyus215EI
Cosmic Ray
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Galaxy Watch

I just got off a chat with support and the rep said there are no known issues with the watch!  They will supposedly report it.  I am going to attempt to exchange for another one but I don't have high hopes.

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NebulaPond
Constellation
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Galaxy Watch

How can there be "no known issues" when these threads are on THEIR support forum!

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userKMyus215EI
Cosmic Ray
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Galaxy Watch

I know!  I told them there are threads with several comments that point out this issue!

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user7J1rMaipLd
Constellation
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Galaxy Watch

I bought my watch Sunday and it is going back tomorrow and I will be getting a Garmin totally false advertising by Samsung 

userzvGk6Pp4bS
Constellation
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Galaxy Watch

I have the same problem..it was not resolved by your solution outrageous


@SamsungLarryK wrote:

Hey, give this a try. 

 

  1. From the Apps screen, touch Samsung Health.
  1. Rotate the bezel to and touch Settings.
  1. Touch Workout detection.
  1. Touch the switch to turn Off the Elliptical trainer and Rowing machine. (The icon will turn gray when the function is turned off.)

 

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userXnG0DHQTSw
Asteroid
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Galaxy Watch

I had tried it too but it's back to not  counting them correctly..

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userXnG0DHQTSw
Asteroid
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Galaxy Watch

I had tried it too but it's back to not  counting them correctly..

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Galaxy Watch


The pedometer and heart rate sensor may not work properly on some Gears with a specific software version. The issue will be resolved by a Software update. For a temporary solution, reboot the Gear when the problem is detected, and then disable the Elliptical trainer and Rowing machine setting.

Note: Use the paired phone to check for Software updates via the Samsung Gear app for the Gear.

From the Watch screen, press the Power button.
Touch Settings.


Touch Workout detection.


Touch the toggle to turn the Elliptical trainer and Rowing machine Off.
Note: The icon will turn gray when the function is turned off.

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userYHIkmZWSfW
Asteroid
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Galaxy Watch
Samsung just rolled out S Health v6.0. Should that help?
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usergfHsvSgaRS
Constellation
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Galaxy Watch

It hasn’t helped mine 

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