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userYHIkmZWSfW
Asteroid

Re: New Galaxy Watch does not count steps

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Samsung just rolled out S Health v6.0. Should that help?
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usergfHsvSgaRS
Constellation

Re: New Galaxy Watch does not count steps

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It hasn’t helped mine 

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userKMyus215EI
Cosmic Ray

Re: New Galaxy Watch does not count steps

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This doesn't work!  I already have the latest updates for both the Samsung Health App and the watch software.  The update on the watch software was supposed to: This update includes improvements to functions as listed below.
The exact changes may differ depending on your device model, country, and service provider. 
To get the best from your device, please keep your device up to date and regularly check for software updates.
※ The temperature of the device may temporarily increase during the software upgrade or update because of the data download and associated behaviours.  

Build Number : R810XXU1BRH3
Tizen version : Tizen 4.0.0.0
Release Date : 2018-08-27
·Improved Samsung Health experience
·Improved device stability
This update has done nothing.  The temporary solutions have done nothing so stop suggesting them.  The developers better work quickly for a new software update.  Please stop quoting this generic blurb and be more specific.  What software versions are causing the issue?  Should I return and not allow the watch to update to this software version?  We need answers please, not generic blurbs and work arounds that you have been told countless times that doesn't work.
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Highlighted

Re: New Galaxy Watch does not count steps

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Hey guys, we're looking into this issue. Could you all provide the following information? 

Watch model number: 

Watch baseband / software version: 

Type of phone connected to: 

Bluetooth or carrier version: 

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user1fjUNek7WK
Constellation

Re: New Galaxy Watch does not count steps

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Watch model number: SM-R800

 

Watch baseband / software version: 

Tizen 4.0.0.0

R800XXU1ARH1

 

Type of phone connected to: huawei p20 pro

 

Bluetooth or carrier version: Bluetooth 4.2

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userKMyus215EI
Cosmic Ray

Re: New Galaxy Watch does not count steps

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FINALLY!  THHANK YOU!

 

Model Number- SM-R810

Software Version - R810XXU1BRH3

Knox Version- 2.3.0

TIMA - 3.0.0

Tizen Version - 4.0.0.0

Bluetooth Address D8:68:C3:08Smiley Very HappyE:EE

 

Bluetooth version of watch

Connected to Galaxy Note 8 unlocked phone

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user1fjUNek7WK
Constellation

Re: New Galaxy Watch does not count steps

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Is yours a 42 or 46 mm?

 

Im interested to know why the model and software numbers are different. 

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userKMyus215EI
Cosmic Ray

Re: New Galaxy Watch does not count steps

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42mm Rose Gold

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userA4Oa6xMSv9
Astronaut

Re: New Galaxy Watch does not count steps

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Mine is the same only had it two days so very dissatisfied did you find solution? 

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ITDad92
Constellation

Re: New Galaxy Watch does not count steps

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Model Number- SM-R810

Software Version - R810XXU1BRH3

Knox Version- 2.3.0

TIMA - 3.0.0

Tizen Version - 4.0.0.0

Bluetooth Address 74:EB:80:BCSmiley SurprisedE:A5

 

Bluetooth version of watch

Connected to Galaxy SP+ Unlocked

 

Is this the best place to keep updated on the progress for a fix? 

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