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Original topic:

New Galaxy Watch does not count steps

(Topic created: 09-13-2018 08:14 AM)
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Galaxy Watch

Hi! Just got my Galaxy Watch yesterday. And already today it stopped counting steps. It counted a little and then all together quit. I reset it multiple times and after the third time it counted 50 steps and quit again. Any one else is having this issue?

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userKMyus215EI
Cosmic Ray
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Galaxy Watch

This doesn't work!  I already have the latest updates for both the Samsung Health App and the watch software.  The update on the watch software was supposed to: This update includes improvements to functions as listed below.
The exact changes may differ depending on your device model, country, and service provider. 
To get the best from your device, please keep your device up to date and regularly check for software updates.
※ The temperature of the device may temporarily increase during the software upgrade or update because of the data download and associated behaviours.  

Build Number : R810XXU1BRH3
Tizen version : Tizen 4.0.0.0
Release Date : 2018-08-27
·Improved Samsung Health experience
·Improved device stability
This update has done nothing.  The temporary solutions have done nothing so stop suggesting them.  The developers better work quickly for a new software update.  Please stop quoting this generic blurb and be more specific.  What software versions are causing the issue?  Should I return and not allow the watch to update to this software version?  We need answers please, not generic blurbs and work arounds that you have been told countless times that doesn't work.
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SamsungJecca
Comet
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Galaxy Watch

Hey guys, we're looking into this issue. Could you all provide the following information? 

Watch model number: 

Watch baseband / software version: 

Type of phone connected to: 

Bluetooth or carrier version: 

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user1fjUNek7WK
Constellation
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Galaxy Watch

Watch model number: SM-R800

 

Watch baseband / software version: 

Tizen 4.0.0.0

R800XXU1ARH1

 

Type of phone connected to: huawei p20 pro

 

Bluetooth or carrier version: Bluetooth 4.2

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userKMyus215EI
Cosmic Ray
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Galaxy Watch

FINALLY!  THHANK YOU!

 

Model Number- SM-R810

Software Version - R810XXU1BRH3

Knox Version- 2.3.0

TIMA - 3.0.0

Tizen Version - 4.0.0.0

Bluetooth Address D8:68:C3:08:DE:EE

 

Bluetooth version of watch

Connected to Galaxy Note 8 unlocked phone

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user1fjUNek7WK
Constellation
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Galaxy Watch

Is yours a 42 or 46 mm?

 

Im interested to know why the model and software numbers are different. 

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userKMyus215EI
Cosmic Ray
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Galaxy Watch

42mm Rose Gold

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userA4Oa6xMSv9
Astronaut
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Galaxy Watch

Mine is the same only had it two days so very dissatisfied did you find solution? 

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ITDad92
Constellation
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Galaxy Watch

Model Number- SM-R810

Software Version - R810XXU1BRH3

Knox Version- 2.3.0

TIMA - 3.0.0

Tizen Version - 4.0.0.0

Bluetooth Address 74:EB:80:BC:OE:A5

 

Bluetooth version of watch

Connected to Galaxy SP+ Unlocked

 

Is this the best place to keep updated on the progress for a fix? 

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Galaxy Watch

Model number: SM-R810

Software version: R810XXU1BRH3

Device serial number: R5AK801AGYW

Connected to: Galaxy Samsung S8

Bluetooth version

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Arcadi
Constellation
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Galaxy Watch

Watch model number:

  • SM-R810 - Rose Gold 42"

Watch baseband / software version:

  • Tizen version 4.0.0.0 -
  • Software version R810XXU1BRH3 -
  • Knox version 2.3.0 -
  • Knox Tizen Wearable SDK 2.3.0 -
  • SE for Tizen 2.0.0 - TIMA 3.0.0

Type of phone connected to: Samsung Galaxy S7

  • Samsung-SM-G930A
  • Android version 8.0.0
  • Samsung Experience version 9.0
  • Samsung Health version 5.17.2.009

Bluetooth or carrier version:

  • Bluetooth version

I recieved this watch in the mail and set it up last Saturday 9/8. It's been having problems with step counts since day one.

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