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New Galaxy Watch does not count steps

(Topic created: 11-07-2018 12:40 PM)
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Galaxy Watch

Hi! Just got my Galaxy Watch yesterday. And already today it stopped counting steps. It counted a little and then all together quit. I reset it multiple times and after the third time it counted 50 steps and quit again. Any one else is having this issue?

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Birdymom
Cosmic Ray
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Galaxy Watch

They sent a text yesterday saying they were sending the watch back without it being fixed due to parts unavailablity.  Today they left a message saying that they would refund the purchase without the tax, or I could wait until the parts came in at an indefinite time.  I requested the check.  What Fitbits do you use?  I really like something that has a good clock and the fitness both.  Thanks everybody.

userfqnwaYnokt
Constellation
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Galaxy Watch

I use the Fitbit Alta HR. It has everything I need given that I also wear a Galaxy Watch. I like the fact that it’s small so it doesn’t look like I’m using two watches. 

 

It it is relatively inexpensive and consequently comes with potential negatives for those looking for more out of their wearable. There aren’t many watch face choices, it’s monotone, it’s not waterproof, the notification vibrations are weak and it doesn’t count floors. In spite of this, I love the fact that it uses Fitbit’s software and is very capable capturing measurables.

 

There are way more capable Fitbits out there so you can certainly pick one that most closely suits your wants and needs. 

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Birdymom
Cosmic Ray
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Galaxy Watch

Still haven't received my refund but got an email that they are working on it.

 

I bought it for the pedometer, and it doesn't work so why wait for parts indefinitely. 

Birdymom
Cosmic Ray
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Galaxy Watch

Got an email saying that the refund is on the way.  My GearS2 battery life is awful so I found a refurbished Gear S2 with a warranty and a 3 year extended warranty.  It is working great, but I really liked the new watch except that it wouldn't track my steps.

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Birdymom
Cosmic Ray
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Galaxy Watch

After sending back my watch for the second time and waiting, I got my refund check. I really loved the watch  but counting steps was why I purchased it and that was a deal breaker for me. It was off several thousand steps from my Note 9, my Gear S2 and my 2 Gear Neo. 

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useriyXFQSHf0g
Astronaut
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Galaxy Watch

@userbz3mCsJpU4 wrote:

I play a lot of tennis, probably at least five days a week for at least 1.5 hours each day. Any tennis player knows that there's a lot of stop and go involved in the game. As a result, many of my steps are not counted. I keep waiting for a fix, as my steps are way undercounted compared to my Gear Fit2 Pro.

 

Come on Samsung. Please correct this prolem ASAP. 



I found the fix! Check it out everyone. Troubleshooted and tested myself.

 

Let me know if it works for you:

 

https://www.youtube.com/watch?v=SkXwiN-iFNM&feature=youtu.be

 
     
 
danwms
Constellation
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Galaxy Watch

It seems better but I don't know if I'm just convincing myself that it is.

 

If you do three steps it still does not seem to pick it up.

 

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userim4WTtiacb
Constellation
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Galaxy Watch

So then come on Samsung. If this above fix actually works then you should be able to put out a permanent very quickly. But also if it's true I'd be pretty disappointed with your Samsung crew that they didn't catch the issue. 

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usere9iAdHGWu1
Asteroid
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Galaxy Watch

@useriyXFQSHf0g wrote:

@userbz3mCsJpU4 wrote:

I play a lot of tennis, probably at least five days a week for at least 1.5 hours each day. Any tennis player knows that there's a lot of stop and go involved in the game. As a result, many of my steps are not counted. I keep waiting for a fix, as my steps are way undercounted compared to my Gear Fit2 Pro.

 

Come on Samsung. Please correct this prolem ASAP. 



I found the fix! Check it out everyone. Troubleshooted and tested myself.

 

Let me know if it works for you:

 

https://www.youtube.com/watch?v=SkXwiN-iFNM&feature=youtu.be

 
     
 

Is the fix still working for you?

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userzg8VhFxbD9
Constellation
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Galaxy Watch

@usere9iAdHGWu1 wrote:

@useriyXFQSHf0g wrote:

@userbz3mCsJpU4 wrote:

I play a lot of tennis, probably at least five days a week for at least 1.5 hours each day. Any tennis player knows that there's a lot of stop and go involved in the game. As a result, many of my steps are not counted. I keep waiting for a fix, as my steps are way undercounted compared to my Gear Fit2 Pro.

 

Come on Samsung. Please correct this prolem ASAP. 



I found the fix! Check it out everyone. Troubleshooted and tested myself.

 

Let me know if it works for you:

 

https://www.youtube.com/watch?v=SkXwiN-iFNM&feature=youtu.be

 
     
 

Is the fix still working for you?


I don't understand this at all because the simple genetic watch face that comes with the watch has a step counter on it?

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