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uservKfJHOd5up
Astronaut

Re: New Galaxy Watch does not count steps

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This has nothing to do with my galaxy watch. 

 When I follow your directions, I see only workout detection. Nothing about an elliptical.  Why would I turn off workout detection if I want the phone to count my steps?

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user8P2DWaWwHf
Constellation

Re: New Galaxy Watch does not count steps

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My watch is less than a month old.  I have loved everything about it but the last few days have noticed the step counts seem really low.  Today put on my pedometer at the same time I put on my watch, then went out and walked and ran errands.  Three times while I was out, I compared the numbers and at the first stop, the watch was already down by 1,655 steps.  Now, at the end of the day, it's 2,800 down from the pedometer's count.  I tried the "fix" then walked throughout my apartment back & forth, and got 115 steps on my pedometer and 43 on my watch.  The fix clearly is NOT a fix.  How can Samsung let this issue go on for so long, judging from all of the complaints I've been reading?  So disappointed as I'm strictly a Samsung person, but maybe need to rethink that now since they won't address this.

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user2jmXgFajQA
Astronaut

Re: New Galaxy Watch does not count steps

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I had that same problem with one that I bought refurbished. It scared me until I realized that this is a fairly common problem with these watches. I simply rebooted it and it works fine now. If that doesn't work, you may need to do a full wipe of the phone memory. Hopefully rebooting is all it needs. Good luck.

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Re: New Galaxy Watch does not count steps

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I didn't buy my watch refurbished. This is a brand new product I paid full price for. If it's a common issue. Why is there no solution? I restarted the watch, reset it, followed all the recommended procedures and it still works intermittently. Thanks for suggestion.

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Rob K
Cosmic Ray

Re: New Galaxy Watch does not count steps

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Yep, see other threads. Seems to be a common issue and I'm having the same problem. Very disappointed. Going back to my Garmin.

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usercHmvWe6GPx
Asteroid

Re: New Galaxy Watch does not count steps

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I'm having the same issue. What a waste of money. I'll be requesting a refund for sure.

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useriyXFQSHf0g
Astronaut

Re: New Galaxy Watch does not count steps [SOLVED]

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@usercHmvWe6GPx wrote:

I'm having the same issue. What a waste of money. I'll be requesting a refund for sure.


I found the fix! Check it out everyone. Troubleshooted and tested myself.

 

Let me know if it works for you:

 

https://www.youtube.com/watch?v=SkXwiN-iFNM&feature=youtu.be

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useriyXFQSHf0g
Astronaut

Re: New Galaxy Watch does not count steps [SOLVED]

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I found the fix! Check it out everyone. Troubleshooted and tested myself.

 

Let me know if it works for you:

 

https://www.youtube.com/watch?v=SkXwiN-iFNM&feature=youtu.be

THE FIX HAS BEEN FOUND FOR THE DREADED SAMSUNG GALAXY WATCH STEP COUNT ERROR!!! Woooooo I was a little upset when I found out my brand new Galaxy Watch was not counting steps properly. I tried all the suggested fixes and like many others, nothing worked. I had the Gear S2 Classic before this and ...
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userJrs6EfpfVK
Astronaut

Re: New Galaxy Watch does not count steps

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Mine is the same. Not a good tracker at all, that's all I really got the watch for.

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userl86PBwdrIA
Asteroid

Re: New Galaxy Watch does not count steps

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Accidently posted this on EU forum which has 43 pages for this issue.

 

It seems that thousands of people are affected. I personally do not know anyone who has 'correct' step or floor counter. Everyone has exactly the same problem. I think we should definitely start class action lawsuit so we can be heard.

 

Just bought 2 of these and both have the same step counting problem.

It seems like a pure 100% software issue. Only > 20 consecutive steps are registered.  So if you do more than 20 steps then all steps are counted including first 20. So these steps are definetly counted. The issue is that SW/algorithm decides to ignore them on purpose. It does look like a bug or bad algorithm. I would prefer every step to be counted. I have no idea why they did it that way because it is better to overcount in this case (very few people will complain). Or give us an option so we(users)  can set this parameter. Probaly 2-3 steps should be good default setting. 

 

With current implementation I can spend 4 hours on farmers market and get literally ZERO steps as I did do more than 20 consecutive steps. Even small pause resets the counter.

 

I'm planning to wait for a few week for a SW update or will return the watches (90 days return policy).

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