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New Galaxy Watch does not count steps

Someone who wears their watch on the right hand said the watch counted floors if they were it on the left hand. This is nonsense. I always wear my watch on the left. I haven't tried the solution of raising my hand to increase altitude. That seems dumb because it doesn't even count much higher staircases. The altitude shouldn't be that off. The app just doesn't work. It would be nice if the app was fixed or updated, but it doesn't seem Samsung is interested.