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Original topic:

New galaxy watch will not charge

(Topic created: 06-23-2020 06:41 AM)
userdje15wXaoM
Astronaut
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Galaxy Watch

I bought a new galaxy watch from Verizon. I received it yesterday. I placed it on the charger. The charge indicator will be red at first and then goes to flashing red. What is the issue?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or is running low on battery and doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you have tried the troubleshooting provided and are still experiencing these symptoms, I would recommend a service repair. You can reach out directly to your carrier for further assistance or ship your device in for service.

 

If you wish to ship you device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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3 Replies
Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or is running low on battery and doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you have tried the troubleshooting provided and are still experiencing these symptoms, I would recommend a service repair. You can reach out directly to your carrier for further assistance or ship your device in for service.

 

If you wish to ship you device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userteDxIpIWEc
Constellation
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Galaxy Watch

My boyfriend bought me a Samsung Galaxy Watch 42mm for Christmas and it is now only March and he wont charge or turn on. What should I do because I like my watch. 

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userZPt0kiuCOF
Astronaut
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Galaxy Watch

Press and hold both the buttons on the side just like you would your Samsung phone. It should perform a force reboot and fix the situation if it doesn't work right away put it on the charger and do it again. Hope this works for you

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