So I bought a Galaxy watch 42mm in South Korea last fall while on deployment with the Canadian Navy. The watch is little better than a brick at this point. I tried to get a warranty repair started on it but since I bought it in Korea I can't. Samsung canada wont touch it, and I obviously cant bring it to a store in Korea.
Currently its issues are:
-It wont track steps.
-The heart rate monitor won't work unless its set to always track my heart rate, and it will not track the HR during any excersice no matter what.
- The GPS has had many issues with various updates, but currently it wont track my location for any excersices.
- The watch often disconnects and wont re-connect until I restart either my phone or my watch (this may be an issue because I have a Huawei phone and the software doesn't play nice, but with how terrible my watch has been I'm betting its a issue with the watch/samsungs software)
- The wake up gesture stoped working as so many others have experienced.
I've tried every solution I've found on these forums including:
-Reseting/restoring the watch multiple times, as well as a hard reset.
-Uninstalling the Galaxy wear app and plugins.
-All auto detect workouts are set to off
-Theater mode and night mode are off, wakeup gesture is on, all three have been cycled on and off multiple times.
Any one else have any other suggestions before I toss it in the trash and call it an expensive lesson in how terrible Samsung's quality and customer service are?
Thank you so much for reaching out for assistance.
Can you send us a private message with the below information here at this link: http://bit.ly/2GH8URL
As expected the Samsung rep can't help because I purchased a watch while I was overseas thinking that samsung products are samsung products so they would honor their warranty.
Clearly thats not the case, unless anyone here has an more ideas.