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Asteroid

No wake up gesture, heart rate or floors monitor

The watch is less than 2 years old. Firstly the "raise to wake" doesn't work. The heart rate monitor picks up a heart rate but says, "try again". The floor monitor also doesn't work. The GPS is extremely inaccurate for route tracking. I've tried rebooting in recovery mode. I've tried a factory reset, nothing has worked. Any ideas before I try and get a refund/replacement from Samsung? 

3 REPLIES 3
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Cosmic Ray

Re: No wake up gesture, heart rate or floors monitor

I believe that should be a problem with the hardware, have you recently or actually ever done some event that might have damaged the watch?

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Asteroid

Re: No wake up gesture, heart rate or floors monitor

Nope. Never been damaged/dropped/scratched or smashed. Just stopped working. 

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Constellation

Re: No wake up gesture, heart rate or floors monitor

Same problem. Watch 18mth old. Always looked after. Still has original screen protector.

No HR monitoring or floors detected. Not dropped and only day to day wear & tear.

Softwear up to date.

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