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Constellation

Not tracking steps or sleep.

Bought the galaxy watch 46mm in February of this year. Yesterday it stopped tracking steps, sleep and the on gesture stopped working. Has to be a hardware problem. Tried resetting and rebooting. Also it's not on goodnight mode or do not disturb mode. Can't seem to complete the service repair form online it just gives error messages. When I call I never get to speak to anyone. Help
2 REPLIES 2
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Constellation

Re: Not tracking steps or sleep.

try to allow location information settings. also you can try to check you samsung health settings
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Constellation

Re: Not tracking steps or sleep.

Didn't work but thanks

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