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userdl1FOMJAuW
Asteroid

Notification Sounds

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I just bought a new Galaxy Active watch.  Everything paired fine, but for whatever reason I cant figure out how to make notifications make an actual sound.  Vibration works, but sounds not so much.

 

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Samsung Moderator
Samsung Moderator

Re: Notification Sounds

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After further research, I'm afraid you are correct. It does not have a speaker, meaning this particular model would be unable to play sounds. I truly apologize for the inconveniences caused. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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8 REPLIES 8
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Samsung Care Ambassador

Re: Notification Sounds

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What phone are you pairing it with? 

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userdl1FOMJAuW
Asteroid

Re: Notification Sounds

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It's a galaxy s9

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Samsung Care Ambassador

Re: Notification Sounds

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On the watch check in Settings -> Sound mode and verify that it is set to sound.

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userdl1FOMJAuW
Asteroid

Re: Notification Sounds

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In settings I have:

Watch faces

Vibration

Display

Advanced

Connections

Apps

Security

Account

Accessibility

General

Battery

About Watch

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Samsung Moderator
Samsung Moderator

Re: Notification Sounds

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Have you updated your watch, phone, and wearables app recently?

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userdl1FOMJAuW
Asteroid

Re: Notification Sounds

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Brand new watch.  It installed an update when I synced it the first time.  Phone updated one day earlier this week.  Wearable App appears up to date

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userdl1FOMJAuW
Asteroid

Re: Notification Sounds

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So it appears there is no speaker on the active watc .   I assume that means I will not be able to get sound notifications.   This is NOT what is was told when I purchased the watch....

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Samsung Moderator
Samsung Moderator

Re: Notification Sounds

JUMP TO SOLUTION

After further research, I'm afraid you are correct. It does not have a speaker, meaning this particular model would be unable to play sounds. I truly apologize for the inconveniences caused. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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