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user9P152rqxtv
Asteroid

Notifications received but no sound or vibration

Galaxy S9+ with Watch Active 2

Whenever I get a Facebook message, it shows that there is a notification, but I never get a sound or vibration to signify to notify me that I got a message. Basic notification settings are on sound and vibrate. I know it works because Gmail notifications have both sound and vibrate. 

 

5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Notifications received but no sound or vibration

Thank you for reaching out. Do you experience these symptoms with any other app notfications? Are you experiencing these symptoms on the watch or the phone?

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user9P152rqxtv
Asteroid

Re: Notifications received but no sound or vibration

The watch is having issues.

To my knowledge, no other apps are having issues with the notifications only Facebook messenger 

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Samsung Moderator
Samsung Moderator

Re: Notifications received but no sound or vibration

Have you verified the notification settings for the Facebook Messenger app in your Galaxy wearables app settings?

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user9P152rqxtv
Asteroid

Re: Notifications received but no sound or vibration

yes, as stated before, my watch shows that I have a notification but I never actually get a vibrate or sound for the notification. However, I do get sound/vibration for other apps such as gmail. 

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Samsung Moderator
Samsung Moderator

Re: Notifications received but no sound or vibration

If this is only happening with Facebook and no other applications I would recommend reaching out to Facebook directly.

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