Notify when left behind doesn't work

[Fran5319]

I try this and don't notify me in my phone when I left behind my earbuds or smartwatch.

Somebody know why?

[Bruzeta]

Set your Galaxy Wearables 》 enable Notify Me when Left Behind

[Fran5319]

I did, but is not working

[Samsung_Moderator]

Thank you for reaching out. I can certainly understand your concern with certain features not working. In order to better assist you can you please provide me with some additional information. What type of device do you have paired with your Galaxy buds and watch?

What type of Galaxy buds are you using?

What type of Galaxy watch are you using?

Can you please elaborate on the symptoms you are experiencing?

[Fran5319]

Samsung galaxy s20 fe
Buds plus
Wach4

I left the wach on my friend's house and didn't notify me

[Samsung_Moderator]

Thank you for following up. Just to clarify, are these the steps you are using:

1.

Launch the SmartThings Find app on your phone and navigate to the Devices tab.

2. Tap on your Galaxy Buds then tap on the Find device option.

Find Samsung Galaxy Buds
3. Lastly, toggle on the switch next to Notify when left behind option.Additionally, you can also set up safe places where the app will avoid sending notifications. 

[Fran5319]

Yes they are

[Samsung_Moderator · Accepted solution]

Thank you for that information. I would recommend reaching out to our SmartThings team directly by calling 1-800-726-7864 for further assistance.