UPDATE, I am posting this everywhere because I don't think the carriers or Samsung knows what's wrong
The latest update I got to my Active2 that also broke my Watch3 set the ATT APN to 'nextgenphone' which does not seem to be working yet. I created a new APN 'Phone' like it used to have and the LTE data started again.
I puchased an Active2 LTE watch from Amazon about a month ago and had it setup in store. The watch worked fine unitl the recent update. I spet the last tree weeks on the phone and in ATT&T store but they could not figure it out. I sent the watch back and canclled the line. I went to the ATT&T store and spoke to another store rep, he stated that samaung Numbersync is a known problem and will mostly send out an update to.
I hope this helps
Same here! I have a 3 page Word document of notes from calls/contact with both AT&T and Samsung. I feel like I'm going in circles begging one of them to fix the problem. Each person that I talk to tells me something different and that what the last person told me wasn't true, etc. I honestly don't know what to do to get a working watch. Also paying AT&T for service and installments on the watch.
I very much dislike Apple products but this is pushing me in that direction, something that I thought I would NEVER say.
I know the feeling too well. I've called ATT customer service and Technical support with Samsung multiple times, and so did my husband. At one point, I was on the phone with ATT, and he was on the phone with Samsung technical support. I've sent my active two watches TWICE, yes TWICE, to get it to fix with a charger to Samsung. Finally, I received a "new" watch because they said they were sending me a new one. But I think it was a refurnished active two watch, and they did not even send me a charger to charge my watch. The packing was horrible. The first time they sent my watch back, "after they said it was fixed," I received it welled package in a Samsung black box, not a freaking ziplock bag. I am disappointed in Samsung and ATT all together.