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Constellation

NumberSync Currently Not Available

I have a Galaxy Note 9 and am trying to get my Galaxy Watch up and running on LTE. Every time I try to sync the number I get "NumberSync is currently not available". I have been on with 2 different techs from AT&T and the last one says it is a Samsung issue. 

 

I have reset the watch, re-paired the watch, etc. with no luck.

 

Has anyone had this issue and found a resolution? 

21 REPLIES 21
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Samsung Moderator
Samsung Moderator

Re: NumberSync Currently Not Available

Give this link a try: https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1319228?make=Samsung&mode...


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: NumberSync Currently Not Available

I have the same issue with my watch and have been back and forth with At&t support and they can not figure out what is wrong with the device.  They directed me to contact the manufacturer, so here I am.

 

I looked at the link above and am wondering, where do I find the QR activation code in step 3?

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Astronaut

Re: NumberSync Currently Not Available

Unfortunately you need to request the QR from AT&T.  And they send it via US Mail.  They say you can go to a store and get one, but i could not find a store that knew what i was talking about.


 

I looked at the link above and am wondering, where do I find the QR activation code in step 3?


 

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Constellation

Re: NumberSync Currently Not Available

I have an open ticket with AT&T for the same problem. Support stated they have had many calls about it.

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Asteroid

Re: NumberSync Currently Not Available

I do have a Samsung tablet view 2 my numbersync was working good suddenly stop working it is not possible to conncet

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Samsung Moderator
Samsung Moderator

Re: NumberSync Currently Not Available

NumberSync is a carrier feature. You will need to reach out to your carrier for support of this feature.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: NumberSync Currently Not Available

It is on the "sim" card.  It's a card about the size of a business card that is associated with the phone number given to your watch.

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Asteroid

Re: NumberSync Currently Not Available

I do have same issue with the numbersync but with my tablet view 2, so annoying and no kind of help from help desk

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Cosmic Ray

Re: NumberSync Currently Not Available

I am having the same problem. It was working for almost a year and suddenly it wont stay connected. At&t told me it was a samsung problem

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