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cgooge
Constellation

NumberSync Currently Not Available

I have a Galaxy Note 9 and am trying to get my Galaxy Watch up and running on LTE. Every time I try to sync the number I get "NumberSync is currently not available". I have been on with 2 different techs from AT&T and the last one says it is a Samsung issue. 

 

I have reset the watch, re-paired the watch, etc. with no luck.

 

Has anyone had this issue and found a resolution? 

9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: NumberSync Currently Not Available

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useru1UGEaMncR
Asteroid

Re: NumberSync Currently Not Available

I have the same issue with my watch and have been back and forth with At&t support and they can not figure out what is wrong with the device.  They directed me to contact the manufacturer, so here I am.

 

I looked at the link above and am wondering, where do I find the QR activation code in step 3?

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uservCtZLznQae
Astronaut

Re: NumberSync Currently Not Available

Unfortunately you need to request the QR from AT&T.  And they send it via US Mail.  They say you can go to a store and get one, but i could not find a store that knew what i was talking about.


 

I looked at the link above and am wondering, where do I find the QR activation code in step 3?


 

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user1ROhET068e
Constellation

Re: NumberSync Currently Not Available

I have an open ticket with AT&T for the same problem. Support stated they have had many calls about it.

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jmartunezortiz
Asteroid

Re: NumberSync Currently Not Available

I do have a Samsung tablet view 2 my numbersync was working good suddenly stop working it is not possible to conncet

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Samsung Moderator
Samsung Moderator

Re: NumberSync Currently Not Available

NumberSync is a carrier feature. You will need to reach out to your carrier for support of this feature.

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jmartunezortiz
Asteroid

Re: NumberSync Currently Not Available

I do have same issue with the numbersync but with my tablet view 2, so annoying and no kind of help from help desk

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userdFcNXQgF03
Asteroid

Re: NumberSync Currently Not Available

I am having the same problem. It was working for almost a year and suddenly it wont stay connected. At&t told me it was a samsung problem

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cgooge
Constellation

Re: NumberSync Currently Not Available

I have been in two AT&T stores and the reps said they see this issue all the time. They don't have this issue with the iWatch. To me, that sounds like an AT&T issue. The last store could not get the watch set up. I guess I will have to either give out the watch's unique phone number or just cancel that line. 

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