My watch is counting too few steps. Check the Samsung Health app on your phone.Make sure that it is set to only count the steps recorded by your watch. I just noticed that option is going on my phone. If you go to the Samsung Health app on your phone. Then tap on the the number of steps displayed. Then then should be a oval that contains "All steps" or "Mobile Phone". Tap on that and you can change what is counting your steps. Since I always wear my watch and do not always have no phne on me, I choose "Watch only" option, but this is no longer available. Samsung needs to add this option back.
I don't have the problem.
My watch steps count 2085
Samsung Health app also showing all steps 2085
Mobile steps show 1755.
So it is quite accurate.
However, i noticed the first few steps didn't count issue is still there
Same issue with me. As soon as I open Samsung health app, the steps counted by app get added to the steps on my watch. In a second the count gets almos dubble!!
There are only 2 options in app; count all or mobile phone. Why did I then purchased the watch?
whery annoying!!! This never happened to me with Fitbit or Apple products.
Starting to regret my purchase.
Get your stuff together Samsung! I hope we won’t wait long for a solution.
Same here. I sometimes only get a few thousand steps in because of my job and it's already recorded 4200 steps in the first few hours of the day.
EDIT: The problem seems to be under steps I had it only showing my gear steps, after the update it must of changed it to "All" which adds steps from the phone to the gear. However now there is now no option for "Gear". I do have my watch and phone synced.
Yes my watch just started doing the same. If I don't carry my phone the steps are pretty accurate (using me fitbit to measure) but as soon as I carry the phone, it adds those steps to the watch steps getting almost double the amount. When I go into Smasung Health, I can only choose "All Steps" or "Phone and they isn't a selection for the watch anymore so I can only see those. Its a total bummer when I'm carrying the phone. Using my Fitbit I walked over 17,000 steps and Samsung Health & Watch was showing over 26,000 steps?? Is there a work-around or fix? Be nice if I can just select my watch in the Samsung Health Steps Phone App