Original topic:

Outlook on Galaxy Watch 5

(Topic created: 11-06-2022 07:45 AM)
Golfoscar
Asteroid
Options
Galaxy Watch

I am having problems with Outlook on Galaxy Watch 5.


I have Outlook installed on PC, Tablet and Phone loaded with yahoo, gmail and outlook accounts. All devices sync perfectly.


I have loaded the Outlook app on my watch but it gives the message "Add an account on Mobile to use the app". I have no idea what this means. Perhaps it is asking me add my Microsoft account to my watch somewhere, but if this is the case I am not sure where to add it. Any suggestions please?


Also, if anyone has successfully installed Outlook on the watch can you see calendar events beyond 7 days?

Thank you

 

 

 

 

 

 

 

 
9 Replies
EagleGo
Cosmic Ray
Options
Galaxy Watch

Sadly Outlook doesn't copy your email Accounts but requires you to add the Accounts on every Version of Outlook, in fact you can't even backup your Accounts.

 
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Golfoscar
Asteroid
Options
Galaxy Watch

Thank you but how exactly do I add an account to the Watch version of Outlook?  If I open Outlook on the watch I just get the warning as shown in my original message.  If I go to Galaxy Wearable app on the phone there is no obvious place to add an email account (beyond my primary Google account)

 

 
Golfoscar
Asteroid
Options
Galaxy Watch

I have now resolved the issue following a live chat session with Samsung.

Although I already had Outlook loaded on my phone and the watch, I had to download it again from the playstore (on my phone) but having "watch" selected as a device.  It has all synced up nicely now.

 

 
EagleGo
Cosmic Ray
Options
Galaxy Watch
Great news but I think I understood you wrong, hence the answer
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cjf0120MD
Constellation
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Galaxy Watch

 I am experiencing a similar issue, I have a Samsung Galaxy 5 watch and S22. My Outlook works fine on the phone but when I open the Outlook app on the watch it says to "Add and account on Mobile to use the app".  Interesting though,  I do receive my emails in the notification section of the watch.  I just can't use the Outlook App on the watch. I have confirmed I have the latest Outlook version. Thoughts?

 

 
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bill-e
Samsung Care Ambassador
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Galaxy Watch

As stated above, if you haven't already, down outlook again and select Watch as the install location. 

 

 
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
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russbjr
Astronaut
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Galaxy Watch

Do you have to uninstall Oulook on the phone?  I only get the option to OPEN outlook from within Playstore, even if I select my watch.  No option to Download.

I have the same issue as described  above by cjf0120MD.

 

 

 

 
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bill-e
Samsung Care Ambassador
Options
Galaxy Watch

Currently I only have the Open option as well but I don't remember what happened when I initially selected my Watch. 

If you select your wat ch and then hit Open, can you add your email address or is it already there?  I believe that's how I entered my email address on my Watch.... but really can't remember. 

Also, if you go to Settings->Apps->Outlook on the phone you should be able to uninstall it from there and then you can try to go through the setup again. 

 

 
** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch5Pro(VZW), M8 Smart Monitor
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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration with your Galaxy watch 5 showing you Add and account on Mobile to use the app error message and I would be happy to look into this further for you. After further research I was able to locate information on Microsoft's website with further troubleshooting steps, give this link a try for further assistance: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-email-accounts-not-showing-on-gala...

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