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Overheating Gear S2 watch

(Topic created: 09-01-2021 01:29 PM)
CJ44
Astronaut
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Galaxy Watch

My Gear S2 watch has overheated on charge till the glue on the back piece melted & it fell off! It was getting hotter more recently even charging for mere minutes & discharging rather than charging some times. I have now not worn it for the whole summer as didn't think it was safe but really miss it so wondering, is there anything that can be done?  Seems pointless just reglueing as there's obviously a fault, maybe a new battery? It was a gift a while ago so I don't have a receipt or anything useful like that. 

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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

I certainly understand how upsetting this is. I will be happy to look into this further for you. Will you please send a private message with the following? http://bit.ly/2XERsky

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the watch:
Serial number or IMEI number of the watch:



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