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Original topic:

Overheating and not staying charged

(Topic created: 07-09-2021 10:46 AM)
userfdHvdcy0kw
Constellation
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Galaxy Watch

My watch is about 1 yr old and it keeps overheating. Also it dies very quickly even tho ive done all the trouble shooting. What can i do??

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I definitely can understand the frustrations with this. For best practices with this device, make sure you keep the watch updated at all times (check manually even if you have it on auto-update) When you work out with the device on you may want to take it off afterward to give it a chance to cool down. Wearing it in places with excessive heat may not be the best option. If you wear the device while you sleep try to ensure that you are not sleeping on it as your body heat may overheat it as well.

 

Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

 

If this began after an update, try resetting the watch right away. (this should be done after every update as well as every now and then just to keep the device running smoothly)

 

If you are still experiencing overheating and battery drainage, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I definitely can understand the frustrations with this. For best practices with this device, make sure you keep the watch updated at all times (check manually even if you have it on auto-update) When you work out with the device on you may want to take it off afterward to give it a chance to cool down. Wearing it in places with excessive heat may not be the best option. If you wear the device while you sleep try to ensure that you are not sleeping on it as your body heat may overheat it as well.

 

Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ 

 

If this began after an update, try resetting the watch right away. (this should be done after every update as well as every now and then just to keep the device running smoothly)

 

If you are still experiencing overheating and battery drainage, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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