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Overheating and turns off

(Topic created: 09-30-2021 08:40 PM)
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Samsung_Uaytd7K
Constellation
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Galaxy Watch

Overheating and turns off

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SamsungRei
Community Manager
Community Manager
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Galaxy Watch

I understand how frustrating this is. 

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ Also try resetting the watch. https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include the model code and the serial number or IMEI number of the watch.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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2 Replies
coopaloop
Galaxy
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Galaxy Watch
That's only one reason why I sent mine back and got me a fitbit
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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

I understand how frustrating this is. 

Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Give this link a try: https://www.samsung.com/us/support/answer/ANS00076952/ Also try resetting the watch. https://www.samsung.com/us/support/answer/ANS00084702/

 

If you have tried the troubleshooting steps provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include the model code and the serial number or IMEI number of the watch.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. Private message: https://bit.ly/3fbRevo



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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