JUMP TO SOLUTION Solved

Original topic:

Overheating problem is BACK AGAIN!!!

(Topic created: 09-22-2020 07:50 AM)
1507 Views
bulldog89801
Asteroid
Options
Galaxy Watch
My Samsung Galaxy Active 2 LTE watch (SM-R835U) is once again overheating... I've been traveling in NorCal and Oregon so with all the wildfires, outdoor temperatures are averaging 102 Fahrenheit... After the last update (R835USQU1ATH1), the watch settled down for about a week but the issue has returned. I've reset the watch several times and re-synced to my Galaxy S10e phone... At least this time the charge level on the battery stayed where it was prior to giving the dreaded overheating screen and shuts down. Before it would drop by at least 50%... Because it was a Christmas gift from last year, I wasn't given any of the paperwork from AT&T for the warranty 😡... 
5 Replies
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

I would be happy to set up a repair service for you. Please send a private message with the IMEI number of the watch. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
bulldog89801
Asteroid
Options
Galaxy Watch
@SamsungRei How do I send a private message?
0 Likes
Reply
Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

You can click here http://bit.ly/2XERsky or if you are not able to select the link trying using it within a web browser. You can go here https://us.community.samsung.com/t5/Get-Help/ct-p/get-help to log into the Samsung Community. 

Ursa
Constellation
Options
Galaxy Watch
I am having the same issue and my watch was sent to be repaired to change out the cpu, and now it is overheating again.
0 Likes
Reply
SamsungRei
Community Manager
Community Manager
Options
Galaxy Watch

I am very sorry to hear this. I recommend sending it back in for additional service. Please send a private message with the model code and the serial number or IMEI number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.