cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Overheating

Don't understand why my galaxy smartwatch is overheating. I can't even use it. Last week it burned my wrist it got so hot. Is there a recall?

5 REPLIES 5
Highlighted
Astronaut

Re: Overheating

Just off it and let it cool down

Reply
Loading...
Highlighted
Constellation

Re: Overheating

Already tried that. It still over heats

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Overheating

Thank you for reaching out. I'm sorry to hear about the symptoms you are experiencing and would be happy to assist you further. Can I please have your full model number, serial number/IMEI, and any pictures of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Cosmic Ray

Re: Overheating

My wifes watch (same exact model as yours) did the same thing last night (7-5-2020), the sensor became so hot it burned my wifes wrist and the glue that holds the sensor glass melted so it is no longer attached to the watch. I also filed a report with Consumer Product Safety Commission CPSC.gov, everyone who is having an overheating problem needs to file a report. It is important to do this because of the danger, one: is the loss of use of the watch, second: is the potential for an injury, third: if this device catches fire while on the charger it can cause a house fire placing everyone at risk in the home.

I suggesting this because of safety, I was an inspector for the US Army in the feild of electronic's with over 20 years of experiance in the field. I trained soldiers and inspected their work daily on much more sophisticated equipment and reported systemic failures by product for suggested improvements. The Galaxy Watch is a danger (you & my wife burned) not to mention the larger implications of harms that could come from this overheating issue. 

Reply
Loading...
Highlighted

Re: Overheating

This is happening to me as well.  Burning my arm I have the Rose gold SM-R810 as well.  Samsung needs to do something about this issue.  

Reply
Loading...