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Asteroid

Overheating

Like the others, my Galaxy Watch pops up the overheating message and goes into safe mode when using untethered from mh s10. Unit is not 6 months old. 

4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Overheating

Hello there!

 

Have you tried resetting the watch to see if that helps?

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Asteroid

Re: Overheating

Yes. No joy.

 

As soon as it goes to turn on Mobile Network (out of range of Bluetooth and Wifi) it overheats within a minutes. 

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Constellation

Re: Overheating

Hi JoJo

I am having exactly the same issue.  I have reset the watch and the phone but it has not resolved the problem.  Everything works fine until the watch and the phone are parted.  The watch then gets almost too hot to wear and then goes onto the cooling mode.

 

Other than turning off the independence feature what can I do?

 

Ian

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Samsung Moderator
Samsung Moderator

Re: Overheating

I recommend having the watch evaluated by a certified technician. I will be happy to look into your options. Please send a private message with the full model code and the serial number or IMEI number of the watch. http://bit.ly/2XERsky



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