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Original topic:

Pain in my arm after wearing the watch2

(Topic created: 01-03-2021 11:43 PM)
userIGckgnc2Yb
Astronaut
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Galaxy Watch

I had a galaxy active for my birthday at the end of November. After two weeks wearing it in the day only I woke up one day with horrific pain in my wrist to the point I couldn't use my arm. This lasted all day and the next day as it slowly eased. I didn't wear the watch during these days. On the third day it returned to normal. 

I googled whether the watch may cause it and came across many other cases and this seemed to be due to wearing it too low on wrist. I had most of the Christmas holiday not wearing it and this weekend wore it again...higher on wrist  After 2 days yesterday lunch time I started with shoulder pain not being able to move shoulder. This worsened and woke me up at 4am with severe pain and inability to move shoulder.  I am hoping by stopping wearing it ,it will ease again....has anyone else had the same problem which may be linked to watch wearing ? 

It may be completely unlinked  but seems very coincidental.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


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10 Replies
Sarahstinky
Astronaut
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Galaxy Watch
Maybe its too tight.
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Nikkimouse18
Constellation
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Galaxy Watch
I am having the same issues and I stopped wearing the watch for over two months and my arm is still in severe pain to the point that I can barely lift anything with my left hand.

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user9SSUeRI0a8
Constellation
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Galaxy Watch
I'm also having pain and pulling in my arm when I wear my Galaxy 3 watch. it's become extremely uncomfortable.
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey, just wanted to touch base. Are you still needing further assistance?


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userdN9CokPfy0
Constellation
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Galaxy Watch

I too have experienced this very thing and am looking for assistance. I would like someone to reach out to me because I have attempted to contact the main support for assistance with little success. I hope you found some help. It is frustrating to spend $200 on an accessory just to look at it sitting on your counter!

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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Thank you for reaching out. I'm sorry to hear about your experience and I would be happy to assist you further. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userdN9CokPfy0
Constellation
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Galaxy Watch

Hello. I clicked on http://bit.ly/2JH2rq2 and responded with the requested data. I was not 100% sure if that was the correct spot to reply. Please advise if you've received my response. Thank you.

 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I apologize, I don't see the private messages, can you please try to send it to this link: http://bit.ly/2XERsky


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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