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Original topic:

Plzzz help my ecg feature is gone on my international Galaxy watch 4

(Topic created: 08-12-2022 06:06 AM)
saulsetton
Nebula
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Galaxy Watch

Is there a reason why I dont have an ecg or blood pressure because I have the uk/ca version which should have both

 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

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8 Replies
Oxford
Black Hole
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Galaxy Watch
Are you in the usa? If so, the FDA has not approved it yet therefore Samsung cannot turn it on in the usa.
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saulsetton
Nebula
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Galaxy Watch
Ye but the hr monitor works in the US so
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Oxford
Black Hole
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Galaxy Watch
The heart rate monitor has been approved, that's why you can access it.
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saulsetton
Nebula
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Galaxy Watch
The ecg wasnt
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LongHiker
Epic Samsung Care Ambassador
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Galaxy Watch

@saulsetton Which watch model do you have? 

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saulsetton
Nebula
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Galaxy Watch

<Hidden S/N>

 

 

 

 

 

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LongHiker
Epic Samsung Care Ambassador
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Galaxy Watch

@saulsetton What is the model number? 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitlocationsite.html

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