Original topic:

Poor Customer Service/Active 2 Watch/Samsung Software Update/Reboot Loop/No Longer Working

(Topic created: 07-03-2021 02:47 PM)
userzCiFKxHfRH
Constellation
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Galaxy Watch

Is there a reason for poor customer service by Samsung.  Talked on the phone regarding a Samsung software update that caused my watch to go into the Reboot Loop and that the watch then failed to power on; this took about a half hour just to decide I probably need to have it repaired.  Rep created ticket (took an hour just  to get to that point), provided information to the the Samsung efax (which info was texted to me) provided.  I have now been on hold for the last 30 minutes (while writing this), and no one has answered.

This watch is just over 1 year old, ugh!

Customer Service **bleep**!  Just wondering if I have been cursed or others have experienced the same.

2 Replies
Jaredswife
Astronaut
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Galaxy Watch
No justifiable excuse for poor customer service 😒
PeninaD
Comet
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Galaxy Watch
Had this kind of issue in October...ended up needing internal wifi replaced under warranty.
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