I preordered the Samsung Galaxy Note 10+ and part of the promotion was a $150 Samsung credit.
I wanted to know if I am able to use the $150 to purchase a Galaxy Watch Active2 (I was going to initially do it for the Watch Active but then saw the upcoming release of the Active2)?
Thank you in advance.
Might want to double check. My code isnt working when I have the Active in the cart alone. I checked with Customer Care support and they said the Galaxy Acitve 2 isnt eligible. We all got baited so hard on these credits. There's nothing interesting for the eligible items for me.
I'm extremely angry. Half of the reason I even pre-ordered the Note 10+ was for the credit to put towards a new Watch Active 2. Samsung baited us all and knew that we would only want the Active 2. There aren't enough swear words in existence for me to express my anger and disappointment.
I messaged Samsung's Customer Support team. They told me no and to have a great day.
I was told that I can't use it because I got the credit before the watch was released. The credit doesn't expire until December, so I don't see why we can't use it on this product. You can use it on every single other Watch except for the Active 2.
I bought both a S10+ and a Note 10+ this year. Extremely disappointed with Customer Support's decision.
I completely understand how much this experience has affected you. I wish I was equipped to handle your order information, but instead, I suggest you reach out to our E-Commerce department at, 1-855-726-8721. You'll be in good hands there. Thanks!