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Rash/burn after wearing galaxy active 2 watch

(Topic created: 04-08-2021 09:01 AM)
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userhm6lwIXyE8
Constellation
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Galaxy Watch

Hello, 

I purchased the watch few months ago and ever since I started wearing it, I noticed a rash on my hand. As soon as I discontinue wearing the watch, the rash goes away. However, once I start wearing the watch again, the rash comes up again just after wearing the watch for less than 3 days.

WhatsApp Image 2021-04-08 at 9.59.36 AM (1).jpegWhatsApp Image 2021-04-08 at 9.59.36 AM.jpeg

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knightsurgeon
Neutron Star
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Galaxy Watch

Hello there, I'm sorry to hear about this. If you wouldn't mind sending me a private message with your watch's full model code and serial number I'd be more than happy to look into this further for you.


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8 Replies
tgp
Astronaut
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Galaxy Watch
It makes me wonder if you are allergic to the band. Find you a different band to out your watch on. Possibly leather or metal
tgp
Astronaut
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Galaxy Watch
Put not out
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knightsurgeon
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Galaxy Watch

Hello there, I'm sorry to hear about this. If you wouldn't mind sending me a private message with your watch's full model code and serial number I'd be more than happy to look into this further for you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Palo535
Constellation
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Galaxy Watch
Maybe your allergic to whatever band you using
Members_O0ZadAi
Constellation
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Galaxy Watch

I have it too! There are THOUSANDS of these posts in the samsung community. How can we ALL be allergic to whatever the band is made out of? Every single on of us? Something is not right. Has anyone purchased a new band? If so, what material? Samsung, this is terrible that all these people are having skin irritations from your watches.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I'm sorry to hear about the symptoms you are experiencing. Can you please provide me with your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


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userUkhkpJmVaT
Constellation
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Galaxy Watch
I got that rash too. I noticed if I wear the watch a little bigger it went away.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I would be happy to assist you further. Can I please have the requested information from the accepted solution?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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